Contact
We're here to help with questions about orders, shipping, delivery, product details, or anything else related to Shop Bed Frames.
Email Us
For support, contact us at:
Please include your order number if your message is about an existing order.
What We Can Help With
- You can contact us about:
- Product questions
- Sizing or dimensions
- Shipping and delivery
- Order tracking
- Order cancellations before dispatch
- Damaged, defective, or incorrect items
- General store questions
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@shopbedframes.com.
To help us resolve the issue quickly, please include:
- Your order number
- A short description of the issue
- Photos of the item
- Photos of the packaging
- A photo of the shipping label
Once we receive the details, we'll review the issue and help with the best available solution.
Before You Order
If you're unsure about size, fit, delivery, or product details, feel free to contact us before placing your order. We're happy to help you choose carefully before your bed frame is shipped.
Response Time
We aim to respond to customer messages within 1-2 business days.