FAQ

Answers to the questions we get asked most before an order goes through. If yours isn't here, email us and we'll answer it.

Do you offer free shipping?
Yes. We offer free shipping on all orders within the mainland United States.

How long does delivery take?
Orders are usually dispatched within 3 business days. Once shipped, delivery typically takes 3-7 business days.

How will my bed frame be delivered?
Bed frames ship flat-packed in compact boxes. We partner with FedEx for delivery, and tracking is sent as soon as your order leaves the warehouse.

Do I need tools to assemble the bed frame?
Most bed frames include the hardware needed for assembly. Please check the product details for any model-specific requirements.

Can I cancel my order?
Yes, you can cancel your order before it has been dispatched. Once your order has left our warehouse, it can no longer be cancelled.

Can I return my bed frame if I change my mind?
Because bed frames are large flat-packed furniture items, we’re unable to accept returns for change of mind, incorrect size ordered, or unwanted items once dispatched.

What if my order arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, contact us straight away at support@shopbedframes.com with your order number and photos of the item, packaging, and shipping label. We’ll make it right.

Do you ship to Alaska, Hawaii, or U.S. territories?
At the moment, we only ship to the mainland United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international addresses.

Will I receive tracking information?
Yes. Tracking will be sent as soon as your order leaves our warehouse.

How do I know which size to order?
Please check the size, dimensions, and product details before ordering. If you’re unsure, contact us at support@shopbedframes.com before placing your order.